Call us: 01494 521373

Free shipping on orders over £30.00

Customer Help

Our team is always here to assist.

Common purchase queries answered

Orders and Shipping

Orders typically arrive within 3-5 business days. Expedited shipping options are available.

Click the My Account icon at the top of the page and sign up! Make sure to opt in to our newsletter for exciting offers!

We accept major credit/debit cards, PayPal, and other secure payment methods.

 

After placing your order, you will receive a confirmation email with a tracking number. You can use this number on our website’s order tracking page to monitor the status of your delivery.

Unless stored to your account for faster checkout, No, we do not store your card information. All transactions are processed securely, and payment details are not retained on our servers for your safety and privacy.

Yes, we include VAT (Value Added Tax) in the price of all our products as required by UK law. There are no additional sales taxes charged at checkout.

Currently, we only ship within the UK.

 

We will aim to deliver all items in one package for a smoother delivery and our pledge towards environmentally friendly actions.

If you need to swap or return an item

Returns and Exchanges

We accept returns of unopened and unused products within 14 days of purchase. Please see our return policy page for details.

 

We’re sorry for the inconvenience. Please contact our customer service team within 14 days of receiving your order. Provide your order number and details of the incorrect item, and we will arrange for a replacement or refund.

We’re sorry to hear that your order arrived damaged. Please contact our customer service team within 14 days of receiving your order. Include your order number and photos of the damaged item, and we will arrange for a replacement or refund.

Please mail your return to the following address:

Vape Coco Returns Department
Street Address
High Wycombe, HP11 2PU
United Kingdom

Make sure to include your order number and reason for the return. We recommend using a trackable shipping service to ensure your return reaches us safely.

You can receive customer support by contacting us through one of the following methods:

  • Email: [sales@vapecoco.com]
  • Phone: [+44 1494 521373]
  • Contact Form: Fill out the form on our ‘Contact Us’ page

Our customer support team is available 8AM – 6PM and will respond to your inquiry as soon as possible.

If you entered an incorrect shipping address, please contact our customer service team immediately. If your order hasn’t been shipped yet, we can update the address for you. If the order has already been shipped, contact us and we will assist you in tracking the package and making necessary arrangements.

If you need to change or cancel your order, please contact our customer service team as soon as possible. If the order has not yet been processed or shipped, we will do our best to accommodate your request. Once the order has been shipped, we are unable to make changes or cancellations, but you can return the items once they arrive.

Unfortunately, we do not offer pre-orders for items that are currently sold out. We recommend checking back periodically as our inventory is updated regularly, or you can sign up for notifications to be informed when the item becomes available again.

Yes, we accept exchanges for items that are unused and in their original packaging within 14 days of purchase. Please contact our customer service team to initiate an exchange. Provide your order number and details of the item you wish to exchange, and we will assist you with the process.

Free UK shipping

On all orders above £30

Original Products

All products are original and genuine

UK Warehouse

All Products shipped from UK

100% Secure Checkout

AMEX / MasterCard / Visa